Oh and to add to the miserable experience, the car was damaged during transport.
This was the worst car purchasing experience I have ever experienced.
Plaza Motors has had a bad reputation amongst minorities in this area for several years. I was a bit reluctant to enter the dealership based on this reputation as well as my own previous experience, but I was in the area and took a chance. I was immediately greeted and acknowledged by every employee. The environment was initially very welcoming and I built a great relationship with the salesman even though I didn't purchase on my first visit. When I decided to come back I chose a completely different vehicle than the one I had originally shown interest.
They offered to repair it at no charge, but I am still being inconvenienced until the repairs have been completed.
I would like give Infiniti Plaza my highest rating for their excellent customer service and their courteous attention to detail, while purchasing my new 2017 Infiniti Q70L. They friendly staff from the sales representative on up to the sales manager. They really treated me with the upmost respect. I can't say enough about the staff, but true professionalism. I recommend if you are shopping for a vehicle, this is the place to go, straight up classy. Experience The Drive.... I'm loving It. Thank You Ric Woods At Plaza Infiniti.
I drive a long way to get my Infiniti serviced at this dealership. They always do an amazing job and return my car looking like new. I appreciate their high standards and courteous service.
I have always been happy with the service I have received from Plaza Infiniti. My latest experience was much the same as all of my previous experiences. The personnel are professional, knowledgeable and friendly. I trust them and the people doing the service work to perform what's needed to keep my car running safely and reliably.
I've been a loyal customer for over 10 yrs. They offer loaner cars if needed AND clean your car. The polite and friendly employees do an awesome job of making sure your needs are met.
The disconnect started when the manager took over to complete my transaction. I felt as though the communication about my vehicle delivery was subpar and really left a bad taste in my mouth once again about Plaza Motors.
I wrote a check towards the purchase of a vehicle and this check was cashed within days, however I did not physically take possession of the vehicle until several weeks later. I was a bit upset that my check was cashed without any communication or explanation from the sales manager at all. Communication is necessary during the sales process especially when dealing in the business of luxury car sales.
Plaza Infiniti is a US Car Dealer based in Creve Coeur, Missouri. Plaza Infiniti is located at 755 N New Ballas Rd, Creve Coeur, MO 63141, USA.
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